Oder & Delivery – Mizalashop

ORDER POLICY

Once an order is placed by the customer it will be confirmed by us within the next one working day. After that we will proceed on shipping by following our shipping policy. MIZALA the right to cancel the order based on product availability & in the case of advance payment customer will be refunded by following our refund policy. Once the order is confirmed then customer unable to cancel the order for both Cash on Delivery (COD) & prepaid payment orders.

CASH ON DELIVERY POLICY INSIDE DHAKA:

1. During delivery customers must have to check the products (Color, size, quality and quantity) in front of the delivery agent and after that no complain will be accepted.

2. The customer can change if he wants, but the product must not be used. if we send the correct product and if the customer chooses to change or replace at his wish then the delivery charge will be applied each time.

3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery Men.

4. Delivery time: 3-5 working days.

5.Return/Exchange will be applicable as per our replacements policy.

OUTSIDE DHAKA:

1. Customers must have to check the products (color, size, quality and quantity) in front of the delivery agent at the time of delivery and no complaints will be accepted.

3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery Men.

4. Customer will get home delivery in Thana level and some cases customer has to collect from Courier point.

5. Delivery charge of Tk 90 is applicable for both cash on delivery (COD) and advance payment modes. | Delivery charges may be higher due to variation in product quantity and weight |

6. Delivery time: 5-7 working days.

7. Return/Exchange will be applicable as per our replacements policy.